What Our Clients Say
Real testimonials from healthcare professionals who trust Triaxis Medical Service for remote support of their Philips ultrasound equipment.
I own and service Philips CX50 and CX30 portable ultrasound systems, and Triaxis Medical has been genuinely valuable to my work. I first came to him needing software for a CX50, and later for a CX30. He delivered both packages quickly, complete with the official field installation instructions, and then stayed with me through the entire process over WhatsApp. When my bootable install media wouldn't load, he didn't disappear — he worked the problem with me, suggested things to rule out, and pointed me toward the approach that ultimately produced working media. He's also given me practical hardware guidance, including a simple battery test that helped me isolate a fault on one of my units. What I value most is that he actually answers. He's in a different time zone from me here in California and still responded the same day, every time. He's patient with questions and straight with you about what he knows. If you maintain Philips ultrasound equipment and need a knowledgeable remote specialist, I recommend him without hesitation.
Very competent and professional service for Philips devices as well as equipment from other manufacturers. They helped me with activating software options, installing new software, and resolving hardware issues, all at very reasonable prices. I can highly recommend contacting Triaxis Medical Service for reliable and professional support.
Our Philips Affiniti 50 had DICOM configuration issues sending studies to PACS. Triaxis Medical Service reconfigured everything remotely in less than 45 minutes. The service was fast, professional, and delivered with an impressive level of technical knowledge.
We lost the license on our Philips CX50 after an update. Triaxis Medical Service recovered the license and reconfigured all cardiac presets in a single remote session. They were quick, efficient, and saved us from cancelling studies that day.
Triaxis Medical Service helped us recover the license of 3 Philips IU22 systems that had lost activation. Their remote process was efficient and their level of knowledge of the Philips platform is exceptional. Without a doubt, the best remote support we have found.
The software update on our Philips Compact 5500 was managed professionally and without incident. The Triaxis Medical Service team backed up all critical configurations and verified every module post-update. Flawless service.
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