Remote Support Services for Philips Ultrasound
Specialized technical solutions for Philips Affiniti, EPIQ, ClearVue, CX50 and IU22/IE33 equipment. Available remotely, 24/7, for clinics and hospitals worldwide.
At Triaxis Medical Service we understand that an out-of-service ultrasound system represents economic losses and, more importantly, directly impacts patient care. That is why we offer a specialised remote support service that minimises downtime and ensures the optimal functioning of your Philips system without waiting for an on-site technician.
Remote Diagnosis
We carry out a professional technical inspection of the equipment via secure encrypted connection. We evaluate the system status, identify the root cause of each fault and deliver a detailed technical report with a specific action plan. This service is available for all high-end Philips models: Affiniti, EPIQ, ClearVue, CX50, IU22/IE33 and Compact 5500.
Clinical Configuration and Presets
We customise and optimise image presets according to the medical specialty: obstetrics, cardiology, vascular radiology, musculoskeletal, internal medicine and emergency. Adequate clinical configuration significantly improves operator efficiency and the diagnostic quality of each study. We adjust penetration, resolution, contrast, gain and special mode parameters (Doppler, 3D/4D, elastography) for each transducer and application.
Philips Software Updates
We manage the complete software update process for Philips systems: compatibility assessment, prior backup of critical configurations, installation of the upgrade or patch, and functional post-update verification. We keep the system up to date with the latest firmware versions, ensuring access to new features, security fixes and performance improvements.
Remote Operator Training
We offer personalised online training sessions for operators, medical technologists and clinical staff. We cover everything from basic equipment use to advanced features: scanning ergonomics, workflow optimisation, use of measurement and analysis tools, and operator preventive maintenance. Sessions are adapted to staff level and service specialities.
Diagnostic Image Optimisation
We carry out fine adjustments and advanced calibration to improve image quality in each transducer. We optimise penetration, axial and lateral resolution, tissue contrast and artefact suppression parameters. The result is a sharper, more informative and more reproducible diagnostic image — directly benefiting the clinical quality of the service.
Periodic Preventive Support
Remote preventive maintenance allows anomalies to be detected before they become critical failures. We carry out periodic system reviews: verification of operating parameters, error log analysis, configuration review and performance testing. A preventive maintenance plan extends equipment lifespan and significantly reduces unplanned repair costs.
Specialist Support by Philips Model
Select your system to see the specific problems we resolve and the services available for each platform.
Philips Affiniti
Affiniti 30, 50 and 70 — Error 200, DICOM, licenses, updates
Philips EPIQ
EPIQ 5, 7 and Elite — Error 005, Error 503, Acquisition Module, DICOM
Philips ClearVue
ClearVue 350, 550, 650 and 850 — Licenses, hard drive, DICOM, software
Philips CX50
CX50 portable — Licenses, Error 200, DICOM, hard drive diagnostics
Philips IU22 / IE33
IU22 and IE33 — Licenses, Error 200, DICOM, preventive maintenance
Philips Compact 5500
Compact 5500 — Licenses, Error 200, DICOM, cardiac presets
How Our Process Works
Our remote service is designed to be simple and efficient. The process takes place in four steps:
1. Initial contact
Contact us via WhatsApp or web form. We discuss the problem or required service and schedule the remote session at the most convenient time for your service.
2. Secure connection
We send you the connection instructions. The process is straightforward and requires no advanced technical knowledge. The session is carried out through a computer — there are no risks to equipment security or patient data.
3. Technical intervention
Our specialists carry out the required diagnosis, configuration, update or optimisation. You can observe the entire process in real time from your equipment.
4. Report and follow-up
At the end of the session we deliver a detailed technical report of everything carried out. We offer follow-up to verify that the equipment is functioning correctly.