About Triaxis Medical Service
TRIAXIS MEDICAL SERVICE is an international company specialised exclusively in remote technical support for Philips ultrasound systems. We were founded with a clear vision: to offer the level of technical expertise that was historically only available through the manufacturer's official service, in a more accessible, more agile way and available to any healthcare institution in the world.
Our team has deep technical training and direct experience on the Philips platform. We are not a generalist technical service company — every intervention is carried out by a specialist who knows in detail the software architecture, diagnostic protocols and clinical particularities of each Philips model.
Mission
To provide secure, efficient and professional remote technical support to maximise the operational availability of Philips ultrasound equipment. We reduce downtime and optimise the diagnostic performance of each system, directly contributing to the quality of medical care our clients deliver.
Vision
To become the international reference provider in specialised remote support for Philips equipment. To be the first choice for hospitals, clinics and diagnostic centres worldwide when they need a reliable, fast and accessible Philips ultrasound technical specialist.
Values
We work with the highest standards of technical professionalism, information confidentiality and respect for clinical protocols. We are committed to constant updating and excellence in every support session. Patient safety and medical equipment integrity are our top priority.
Our Technical Expertise
Our exclusive specialisation in the Philips platform allows us to offer a level of support that generalist technical services cannot match. We have in-depth knowledge of each platform's operating systems, internal diagnostic protocols, Philips' own service tools and the most frequent failure patterns in each model.
Supported Equipment
EPIQ · Affiniti · ClearVue · Compact 5500 · CX50 · IU22/IE33
International Reach
Global remote service. No geographic restrictions.
Availability
24/7 — including technical emergencies
Secure Connection
Encrypted sessions. Patient data protected.
Languages
Support in Spanish and English
Technical Reports
Detailed documentation of each intervention
Why Remote Support?
Remote technical support for Philips ultrasound equipment represents a natural evolution in the way medical systems are maintained. It eliminates geographic barriers, drastically reduces response times and makes specialised technical expertise accessible to any healthcare institution in the world, regardless of location.
With Triaxis Medical Service, a clinic in Latin America, Europe or Asia can have access to the same level of specialised Philips technical support as an institution in a major city. That is our fundamental value proposition.